Uber Technologies, Inc., commonly known as Uber, is an American technology company. Its services include ride-hailing, food delivery package delivery;couriers,freight transportation, and, through a partnership with Lime,electric bicycle and motorized scooter rental. The company is based in San Francisco and has operations in over 900 metropolitan areas worldwide.It is one of the largest firms in the gig economy.
Uber is estimated to have over 93 million monthly active users worldwide.In the United States, Uber has a 71% market share for ride-sharing and a 22% market share for food delivery Uber has been so prominent in the sharing economy that changes in various industries as a result of Uber have been referred to as uberisation and many startups have described their offerings as "Uber for X".
Like similar companies, Uber has been criticized for the treatment of drivers as independent contractors, disruption of taxicab businesses, and an increase in traffic congestion. The company has been criticized for various unethical practices and for ignoring local regulations, particularly under the leadership of former CEO Travis Kalanick.
Uber determines the fees and terms on which drivers transport riders. The company takes a share of each fare. Uber uses a dynamic pricing model. Fares fluctuate depending on the local supply and demand at time of service. Customers are quoted the fare in advance.
Service is generally accessed via mobile app. Users set up a personal profile with a name, phone number, other information, and payment preference, which could be a credit card, e-commerce payment system or, in some cases, cash. After the service is complete, the customer may be given the option to provide a gratuity to the driver, which is also billed to the customer's payment method.
The status of drivers as independent contractors is an unresolved issue. Drivers provide a vehicle, which could be owned, rented, or leased. Drivers must meet requirements for age, health, car age and type, have a driver's license and a smartphone or tablet, and may be required to pass a background check. In many cities, vehicles must pass annual safety inspections and/or must have an emblem posted in the passenger window. Some cities also require drivers to have a business license There may be accommodations for hearing-impaired drivers. Drivers may be notified before accepting a trip if it will be longer than 45 minutes. After each transaction, drivers and customers may rate each other and users with low ratings may be deactivated
UberX is the basic level of service. It includes a private ride in a car with driver for up to four passengers. Depending on the location, Uber offers other levels of service at different prices including: black
Persons with a service animal may use any type of Uber service, as required by law.
Through a partnership with
Uber offers health professionals in the United States a HIPAA-compliant service for patients traveling to-and-from their appointments. Patients without smartphones can receive pickup information via text messaging or via the health professional's office.
Uber Freight matches freight shippers with truckers in a similar fashion to the matching of passengers with drivers.
In partnership with local operators, Uber offers boat transportation in certain locations at certain times of the year
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